FAQ Q335: Can I set up automatic refunds of reservation payments as coupons when the reservation is being cancelled?

Note: refunds as coupon are not supported if you have the Shopping cart mode turned on in your Planyo site.
This feature allows you to automatically refund payments made for a reservation being cancelled as a coupon. The client can use the coupon for future bookings.
You can turn this on on the Active features page. In Refund reservation payments as coupon you can select for which type of cancellations the refund as coupon should be made:
Optionally, you can also limit the validation period of the coupon by entering the number of days in next field.
Note that the reservation payments are not removed or cancelled. They remain listed on the reservation details page.
The coupon that will be created will the follow rules:
When sending one of the Reservation cancelled notification messages, you can use the $(refund_as_coupon_amount) tag to show any extra information about the coupon. Testing the tag allows you to tell if there was any refund as coupon made for the reservation. In such a case, you can instruct the client how they can use the coupon.
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